November 2, 2011
Leadership Tip: Avoid The Word 'But'
If you eliminate the work 'but' from your memos, e-mail, phone conversations, and dealings with villagers, you'll strengthen your ability to persuade others.
Any time you use the word 'but', what you're really saying is that you disagree with that person. For example, if you say, "I agree with you, but let me say this...," villagers will wonder if you really agree with them or not.
Always replace 'but' with 'and'. In the above example, you would say: "I agree with you, and let me say this..." Replacing 'but' with 'and' eliminates all contradiction from your message, and makes what you say more powerful.